FAQs
Frequently Asked Questions (FAQs)
Authenticity
Are your items authentic?
Absolutely.
Every item offered by Amouré Luxe is 100% authentic and carefully inspected before being listed for sale.
Every purchase includes a Certificate of Authentication for your records and peace of mind.
If an item purchased from Amouré Luxe is ever proven to be inauthentic by a recognized independent authentication service accepted by Amouré Luxe, we will honor our Lifetime Authenticity Guarantee by issuing a full refund.
Your confidence is our highest priority.
What is your Lifetime Authenticity Guarantee?
We guarantee the authenticity of every item we sell for life.
If an item purchased from Amouré Luxe is determined to be inauthentic by a recognized independent authentication service that we accept, we will gladly accept the return and issue a full refund.
Authentication documentation may be requested during the claims review process.
Products
Do you sell new or pre-owned items?
Our inventory includes a carefully curated selection of luxury items, including:
- Excellent pre-owned pieces
- Like-new items
- Brand-new items with original tags (when available)
Each product listing clearly describes the item's condition so you know exactly what to expect.
How do you inspect your items?
Every item undergoes a detailed inspection before being offered for sale.
Our inspection includes, when applicable:
- Stitching
- Hardware
- Materials
- Date codes or serial identifiers
- Logos and craftsmanship
- Overall condition
Only items meeting our authenticity and quality standards are accepted into our collection.
Will I receive the exact item shown?
Yes.
Whenever possible, we photograph the exact item you will receive.
Any signs of wear, imperfections, or flaws are clearly disclosed within the product listing.
Do your items include original boxes, dust bags, or accessories?
Some items include original boxes, dust bags, authenticity cards, receipts, or additional accessories.
Everything included with your purchase is listed in the individual product description.
Are you affiliated with Chanel, Hermès, Louis Vuitton, or other luxury brands?
No.
Amouré Luxe is an independent luxury resale company.
We are not affiliated with, endorsed by, authorized by, or sponsored by Chanel, Hermès, Louis Vuitton, or any other designer brand. All trademarks remain the property of their respective owners.
Ordering & Payments
What payment methods do you accept?
We accept several secure payment options through QuickBooks Payments, including:
- Visa
- Mastercard
- American Express
- Discover
- Eligible international credit and debit cards
- ACH bank payments
- Affirm Buy Now, Pay Later, where available
Payment options available to you may vary depending on your order and the payment method selected.
For eligible purchases, Affirm allows you to split your purchase into manageable payments while we receive payment for the order through the payment-processing system.
After your order is reviewed and confirmed, you will receive a secure QuickBooks invoice containing your order details and available payment options. QuickBooks also allows payment links to be securely shared by email or text when applicable.
Is my payment secure?
Yes.
Protecting your payment information is extremely important to us.
Online payments are securely processed through QuickBooks Payments, a payment-processing service provided by Intuit. QuickBooks uses industry-standard security practices and PCI DSS compliance requirements to help protect payment information and reduce the risk of fraud.
Amouré Luxe does not request or require customers to send credit or debit card numbers through text message, email, or social media. Please only enter payment information through the secure payment options provided on your official QuickBooks invoice.
Why do you send an invoice instead of charging my card immediately?
Our invoices provide an additional layer of order verification, giving you a secure way to review your order before completing payment.
Once your order has been reviewed and confirmed, we send a detailed QuickBooks invoice with the available payment options. You can complete your payment directly through the secure invoice rather than providing your card information to us through email, text message, or social media.
QuickBooks also automatically records payment activity with the invoice, helping us maintain accurate order and payment records.
How long do I have to pay my invoice?
Payment should be completed within one (1) hour of receiving your invoice.
Many of our luxury items are one-of-a-kind or available in extremely limited quantities. Because of this, inventory cannot be reserved indefinitely.
If payment is not received within the stated timeframe, your invoice may expire, your order may be canceled, and the item may be made available to another customer.
If you anticipate needing additional time, please contact us before your invoice expires. Extensions are not guaranteed and are subject to availability.
When will my order ship after I pay?
Payment must fully clear and be confirmed before your order is released for shipment.
Please allow approximately 3–5 business days for payment processing and clearance before your order is eligible to ship.
This timeframe applies even if your payment appears to have been submitted or authorized immediately. Payment authorization and final payment clearance are not always the same thing.
Once your payment has cleared and your order is approved for shipment, we will proceed with fulfillment according to the shipping timeframe associated with your order.
Please do not make travel arrangements or schedule delivery expectations based solely on the date payment is submitted.
Why does my payment need to clear before my order ships?
Because we deal with high-value luxury goods, we take payment verification and fraud prevention seriously.
An order is not considered fully paid until the payment has been successfully processed and cleared through our payment processor.
This policy helps protect both our customers and our business from payment reversals, fraudulent transactions, unauthorized purchases, and other payment-related issues.
For this reason, we do not ship orders solely based on a payment authorization, pending transaction, or payment confirmation that has not yet fully cleared.
Can I pay with Affirm?
Yes. Affirm Buy Now, Pay Later is available on eligible purchases.
If Affirm is available for your order, you can select it as a payment option through the QuickBooks payment experience and review the payment plans available to you.
With Affirm, you make payments to Affirm according to the terms presented during checkout, while we receive payment for the eligible invoice through the payment-processing system. Approval, available payment plans, and eligibility are determined by Affirm and may vary by customer and transaction.
Do you accept Apple Pay?
We no longer offer a separate Apple Pay payment option directly through iMessage or text message.
If Apple Pay is presented as an available option on your QuickBooks invoice, it may still be used through the QuickBooks payment experience on supported devices and browsers. Availability can depend on your device, browser, Apple Wallet setup, and the payment options enabled for the invoice.
Can I pay by sending my card information through text or email?
No.
For your protection, please never send your full credit card number, debit card number, CVV/security code, or online banking credentials through text message, email, social media, or direct message.
We will provide you with a secure QuickBooks invoice or payment link when payment is due.
If you receive a payment request that appears suspicious or does not come through our normal ordering process, please contact us before submitting payment.
Will I receive a payment confirmation?
Yes.
Once your payment is successfully processed, QuickBooks provides payment confirmation and updates the associated invoice/payment record.
Please keep your payment confirmation until your order has been received.
Please note: A payment confirmation does not necessarily mean your order is ready to ship. Orders remain subject to payment clearance, verification, and fulfillment requirements.
What happens if my payment is declined or remains pending?
If your payment is declined, pending, reversed, or otherwise unable to be confirmed, your order will not be released for shipment until payment has been successfully completed and cleared.
You may receive additional instructions or a new payment option if necessary.
If you believe there is an issue with your payment, please contact us rather than submitting multiple payments or sending payment information through an unsecured method.
Shipping & Delivery
When will my order ship?
After your payment has been successfully received, please allow approximately 2–3 business days for your payment to fully clear and be verified.
Once your payment has cleared, your order ships immediately.
Most customers receive their package within 1–2 business days after shipment, depending on their location and the shipping carrier.
If you're ordering for a birthday, vacation, holiday, or special event, please keep these processing and delivery timeframes in mind before placing your order.
When does order processing begin?
Order processing begins only after payment has successfully cleared and been verified.
Orders placed on weekends or holidays will begin processing on the next business day.
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email containing your tracking number.
You can use the tracking information at any time to monitor your shipment's progress.
Do you offer international shipping?
Yes.
We proudly ship to customers worldwide.
International shipping rates, customs duties, import taxes, and delivery times vary by destination and are the responsibility of the buyer unless otherwise stated.
What happens if my package is delayed?
Occasionally, shipping carriers experience delays that are outside of our control.
If your shipment appears delayed, please contact us, and we'll gladly assist you in tracking your package.
What if my package is lost?
If your shipment is confirmed lost by the shipping carrier, please contact us immediately.
We'll work directly with the carrier to investigate the shipment and determine the appropriate resolution.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy on eligible purchases.
To qualify:
- Your return request must be submitted within 30 days of delivery.
- The item must be unused and in the same condition in which it was received.
- All original tags must remain attached.
- All original packaging, accessories, and authentication documents must be included.
Items showing signs of wear, damage, alterations, or missing components may not qualify for a refund.
Refunds are issued after the returned item has been received, inspected, and approved.
How do I request a return?
Email us at:
Contact@AmoureLuxe.anonaddy.com
Please include:
- Your order number
- Your full name
- The reason for your return
- Photos (if applicable)
Our Customer Support Team will respond with complete return instructions.
Are luxury items final sale?
No.
Eligible purchases may be returned within our 30-day return window as long as all return requirements have been met.
Our Lifetime Authenticity Guarantee always remains in effect.
Privacy & Security
Is my personal information secure?
Yes.
Protecting your privacy is one of our highest priorities.
Customer information is used only to process orders, provide customer support, and improve your shopping experience.
We never sell or share your personal information.
Credit and debit card information is securely processed through Acctual and is never stored by Amouré Luxe.
Contact Us
How can I contact Customer Support?
We're always happy to help.
Email: Contact@AmoureLuxe.anonaddy.com
Phone: (919) 435-4387
Please allow 24–48 business hours for a response.
Why Shop With Amouré Luxe?
When you shop with Amouré Luxe, you can shop with confidence.
✓ 100% Authentic Luxury Designer Items
✓ Certificate of Authentication Included
✓ Lifetime Authenticity Guarantee
✓ Carefully Inspected Merchandise
✓ Secure Payments Through Acctual
✓ Apple Pay Accepted
✓ We Never Store Your Card Information
✓ Worldwide Shipping
✓ Fast Shipping After Payment Clearance
✓ Transparent Product Descriptions
✓ 30-Day Return Policy
✓ Responsive Customer Support
✓ A Trusted Luxury Resale Shopping Experience